1. About GoZo Vacations
GoZo Vacations is a travel and tourism company specialising in domestic and international holiday
packages. We arrange accommodation, transportation, sightseeing, activities, and other
travel-related services through trusted third-party service providers
2. Booking Policy
Your booking is confirmed only after:
- Submission of complete traveler information.
- Payment of the required booking advance.
- Written confirmation from GoZo Vacations.
GoZo Vacations reserves the right to decline or cancel any booking if required information or
payments are not received.
3. Payment Policy
- An advance payment is required to confirm every booking.
- The balance amount must be paid before the due date communicated during confirmation.
- Bookings made close to the departure date may require full payment at the time of booking.
- Failure to make payments on time may result in cancellation of the reservation.
4. Tour Package Pricing
All prices displayed on our website are quoted in Indian Rupees (INR) unless otherwise specified.
Package prices may change before booking confirmation due to:
- Airline fare revisions
- Hotel tariff changes
- Government taxes
- Fuel surcharge revisions
- Currency fluctuations
- Supplier price updates
Prices are confirmed only after your booking is officially accepted.
5. Cancellation & Refund Policy
Cancellation requests must be submitted through email or WhatsApp.
Cancellation charges are applicable as follows:
| CANCELLATION PERIOD |
CANCELLATION CHARGES |
| 30 Days or More |
Booking amount is non-refundable |
| 15–29 Days |
50% of the package cost |
| 7–14 Days |
75% of the package cost |
| Less than 7 Days or No Show |
100% of the package cost |
The following services are generally non-refundable once booked:
- Flight tickets
- Train tickets
- Cruise tickets
- Visa fees
- Adventure activities
- Government permits
- Wildlife safari permits
- Event tickets
Refunds, where applicable, will be processed after receiving refunds from the respective service
providers.
6. Changes to Your Bookings
Changes requested after confirmation are subject to:
- Availability
- Additional charges
- Supplier policies
- Fare or hotel rate differences
GoZo Vacations will make every reasonable effort to accommodate amendment requests but cannot
guarantee availability.
7. Changes to Tour Itinerary
Travel plans may occasionally change due to circumstances beyond our control, including:
- Weather conditions
- Road closures
- Natural disasters
- Government regulations
- Safety concerns
- Operational requirements
Where necessary, suitable alternative arrangements of a similar standard will be provided.
8. Travel Documents and Identifications
Every traveler must carry valid government-issued identification throughout the journey.
Accepted documents include:
- Aadhaar Card
- Passport
- Driving Licence
- Voter ID
Travelers are solely responsible for obtaining any required permits, visas, or supporting documents
before departure.
GoZo Vacations is not responsible for denied boarding or entry resulting from incomplete or incorrect
documentation.
9. Hotel & Transportation Policy
- Hotel check-in and check-out times are governed by individual hotel policies.
- Early check-in and late check-out are subject to availability and additional charges.
- Transportation is provided according to the confirmed itinerary.
- Additional vehicle usage beyond the itinerary may incur extra charges.
- Air conditioning in vehicles may be temporarily switched off on steep hill roads or when
stationary for safety and operational reasons.
10. Traveller Responsibilities
All travellers are expected to:
- Follow tour schedules.
- Respect local customs and laws.
- Cooperate with tour managers and service providers.
- Maintain respectful conduct throughout the trip.
- Take responsibility for their personal belongings.
GoZo Vacations reserves the right to discontinue services for any traveler whose behaviour negatively
impacts the safety or experience of others.
11. Travel Insurance
Travel insurance is not included unless specifically mentioned in your package. We strongly recommend
purchasing comprehensive travel insurance covering:
- Medical emergencies
- Personal accidents
- Trip cancellation
- Lost baggage
- Flight delays
- Emergency evacuation
12. Limitation of Liability
GoZo Vacations acts as a travel organiser and coordinator.
We are not responsible for losses, delays, damages, injuries, additional expenses, or inconveniences
arising from:
- Airline cancellations or Train cancellations or Delays
- Hotel overbooking
- Mechanical failures
- Third-party service providers
- Natural disasters / Floods / Landslides
- Political unrest / Government restrictions / Pandemics
- Any Force majeure event beyond our reasonable control
